FAQ

What can I do if I am not satisfied with my Jacobs product?

Please contact our consumer service directly. You can reach us via our consumer helpline 0800-007-113 (Monday - Friday, 9 am – 5 pm) as well as via our contact form on our website.

 

Where I can find my favourite Jacobs products?

Your favourite Jacobs products are available in most major retailers (Checkers, Pick n Pay, Makro, Shoprite, Spar, Woolworths etc.), however you may find it more difficult to find our complete range in some of their smaller stores.

Should you need further information, please contact our consumer helpline directly. You can reach us via 0800-007-113 (Monday - Friday, 9 am – 5 pm) as well as via our contact form on our website.

 

Which machines are compatible with Jacobs capsules?

Jacobs capsules are proven to work in the majority of Nespresso®* coffee appliances that are currently in the market (except U®*, Umilk®*, Prodigio®* and Expert® which were purchased after 25 July 2016).

* Trademark of a company unrelated to JACOBS DOUWE EGBERTS.

 

How should I store my coffee?

To maintain the highest quality and standards of Jacobs coffee that you have come to know and expect, the product should ideally be stored in a cool and dry place (max. 20 °C, max. 70% humidity). Under these conditions the quality can be guaranteed over a period of 24 months.

 

Which coffee beans are used for Jacobs coffee?

Our Jacobs coffees are created and include a mixture of Arabica and Robusta beans coming from different growing areas in South & Central America, Asia, and Africa. These areas have the ideal climatic conditions for growing coffee. The proportions vary according to the season and thus guarantee a consistent, quality product, you have come to know and expect.

 

Is Jacobs coffee fit for vegetarians and vegans?

All of our products are manufactured from pure coffee beans only, and are subjected to the freeze drying process in order to derive our Jacobs instant coffee. There are no animal or alcohol products used in processing.
Our instant coffee is therefore suitable for vegetarians and vegans. Our Cappuccino and 3-in-1 mixes include milk and sugar and are therefore only suitable for vegetarians and not vegans. 

 

Is Jacobs coffee certified Halal?

All of our products are manufactured from pure coffee beans only, and are subjected to the freeze drying process in order to derive our Jacobs instant coffee. There are no animal or alcohol products used in processing.
Our production plants are however not certified as Halal.

 

Is Jacobs coffee certified Kosher?

All of our products are manufactured from pure coffee beans only, and are subjected to the freeze drying process in order to derive our Jacobs instant coffee. There are no animal or alcohol products used in processing.
Our production plants are however not certified as Kosher.

 

Do you have any further questions?

Please contact our consumer service directly. You can reach us via our consumer helpline on 0800-007-113 (Monday - Friday, 9 am – 5 pm) as well as via our contact form on our website.